Stuck order sweep
Runs every
60 minutes
Surfaced 0
5 suspected causes
Waiting to start
18:04
Local
Full list
Start simulation
Stuck order queue
236 orders · 5 suspected causes found
✕
Stale credit reused downstream
46
Credit re-check flagged correctly; the review queue has no owner.
Postpaid activation · Partner API, Web
oldest 12h 24m
Diagnose →
Show 46 orders
Relocation stuck between addresses
24
Old address released; the new address provision never triggered.
Broadband relocation · Web, Call centre
oldest 10h 27m
Diagnose →
Show 24 orders
Porting cutover without activation
35
Network port succeeded; the internal activation call never fired.
Mobile port-in · Web, Call centre
oldest 8h 53m
Diagnose →
Show 35 orders
Subsystem outage stranded the order
58
Recovery snapshot missed everything queued during the outage window.
Broadband install · Call centre, Web, Retail store
oldest 7h 23m
Diagnose →
Show 58 orders
Catalog conflict
42
Product and service catalogs disagree on a promotion value.
Postpaid activation · Retail store
oldest 2h 55m
Diagnose →
Show 42 orders
Unclustered
31
Mixed types and channels, no shared root cause modeled yet.
no modeled cause
oldest 12h 54m
Show 31 orders